Privacy Policy

Who we are

TruLynk Court Classes provides court-ordered education to students throughout Texas, delivered live over Zoom and, for the self-paced courses, online on your own schedule. Our office is at 440 Benmar Dr Ste 3032, Houston, TX 77060. You can reach us at hello@trulynkservices.com or 877-635-4498, which accepts calls and text messages.

What this website collects today

Our public class and guide pages have no student accounts or contact forms, and our website code does not add analytics, advertising pixels, or browser storage. Site fonts are served from our own domain. Booking pages embed the Acuity scheduler, which connects your browser directly to Acuity and may use its own cookies and storage. Other enrollment buttons open an external checkout. Information you enter in booking or checkout is handled by those providers and used as described below.

Our hosting provider processes standard server request data, including your IP address and browser type, in order to deliver the page and protect against abuse. We do not currently use that data for analytics or profiling.

Enrollment is open. Acuity handles scheduling and payment for the classes booked through its scheduler; Stripe processes payments made through our payment links. HighLevel provides our customer-management and self-paced course systems. Course accounts are separate from this public website.

What we collect when you enroll

Information you give us

• Identity and contact details. Name, date of birth, mailing address, email address, and phone number. Date of birth is required because your Certificate of Completion has to identify you unambiguously to a court.
• Case information. The class your order requires, and where applicable your cause or case number, county, court, and probation or parole officer. We collect this so we can enroll you in the correct program and report your completion to the right place.
• Payment information. Card and billing details are collected and processed by our payment processor. We receive a confirmation of payment and the last four digits of the card. We do not store full card numbers.
• Anything you send us. Emails, text messages, and voicemails, including any documents you choose to attach.

Information created by taking a class

• Attendance and completion records. Session dates, time attended, and whether you completed the program. TDLR requires licensed providers to keep these.
• Class participation. Live classes run over Zoom. Your name and video or audio are visible to the instructor and to other students in your session for as long as the session runs. In a self-paced course, your lesson progress and quiz results are recorded as your completion record.

Sensitive information

Enrolling tells us that a court or probation department has ordered you to complete a program. That is sensitive information about you, and we treat it that way. We limit access to staff who need it to deliver your class or handle your account, we do not use it for marketing, and we do not disclose it except as described in the next section or as you direct us in writing.

Who we share it with and why

This is the part of the policy most specific to court-ordered education. Completing a class with us is not private in the way an ordinary purchase is.

• Courts, probation, parole, and attorneys. We report or confirm your enrollment, attendance, and completion to the court or supervising authority named in your order, and to your attorney or officer when they request it in that capacity. This is the purpose of the service.
• The Texas Department of Licensing and Regulation. As a licensed provider we maintain records that TDLR may audit or require us to produce.
• Service providers. Acuity for scheduling, Stripe for payment processing, HighLevel for customer management and self-paced course access, Zoom for live classes, and our messaging, email, and hosting providers, as needed to run the service. Embedded course videos may connect your browser to their video provider.
• Legal requirements. When we are required to respond to a subpoena, court order, or lawful request, or where disclosure is necessary to protect someone's safety or to establish or defend a legal claim.
• A business transfer. If the business is sold or merged, records may transfer with it, subject to this policy.

Text messages and calls

If you give us your phone number we may contact you about your enrollment, your schedule, and your completion. Message and data rates may apply. You can stop service messages by replying STOP or by telling us in writing, but be aware that we may still need to reach you by another method about a class you are enrolled in, and that opting out does not change what we are required to report to your court.

How long we keep it

We keep enrollment and completion records for at least as long as TDLR and Texas law require licensed providers to retain them, and longer where we need them to establish or defend a legal claim. Payment records are kept for the period required by tax and accounting rules. Correspondence is kept for as long as it is useful to support your account and then deleted on a routine schedule.

Your rights in Texas

Under the Texas Data Privacy and Security Act, Texas residents may ask us to confirm whether we process your personal data and give you access to it, correct inaccuracies, delete it, provide a portable copy, and opt out of targeted advertising, sale, or profiling with legal effects. We do not sell personal data, do not use it for targeted advertising, and do not profile you.

To make a request, email hello@trulynkservices.com with enough detail for us to identify your record. We will respond within 45 days and may extend once by another 45 days where the request is complex. If we decline, you may appeal by replying to our decision, and we will respond to the appeal within 60 days. If we deny the appeal you may complain to the Texas Attorney General.

Residents of other states may have similar rights under their own laws. Ask us and we will apply them.

Students under 18

Our Alcohol Education Program for Minors is by definition taken by people under 18. A parent or legal guardian must enroll a minor, provide the contact and payment details, and receive the Certificate of Completion. We collect only what the program and the court require, and we do not market to minors. We do not knowingly collect personal information from children under 13 outside of a guardian-led enrollment. If you believe a child has given us information without a guardian, contact us and we will remove it.

Security

We use access controls, encryption in transit, and vetted service providers. No system is perfectly secure, and we will not claim otherwise. If a breach affects your personal data we will notify you and the appropriate authorities as Texas law requires.

Other websites

Links to a court, TDLR, or a payment processor take you to sites we do not control and whose privacy practices are their own.

Changes

We will post any change here and update the date at the top of this page. If a change materially affects how we handle your information, we will make it obvious rather than quietly editing the text.

Contact us

Email hello@trulynkservices.com, call or text 877-635-4498, or write to 440 Benmar Dr Ste 3032, Houston, TX 77060. See also our Cookie Policy and Terms of Service.